I filled out a booking form, how long should I wait before reaching out?
We typically reply within 24 hours, but we may take up to 1-2 business days, our office is closed Friday-Sunday
I’ve called and texted but I have not received a response, how can I get in touch with you?
Please note when we are receiving a high volume of calls and texts, they may get buried due to the high volume. Please don’t hesitate to send a follow up text message if we have not responded within 2 business days. Please note the best method of contact is by email.
How long can I rent items for?
Our rentals are typically for up to 7 hours of same day rental with our latest pickup being 10pm. Depending on availability, the rental period may extended to accommodate early setup times. We can pickup next day free of charge, otherwise for a pickup time past 10pm, an after hour fee will apply (starting at $50).
I’ve ordered from you before, but I received a different quote now that I inquired, why did the price change?
Our prices are subject to change without notice. Prices varies depending on availability of items and availability to deliver.
How much is your delivery fee?
The delivery fee starts at $50, and varies on the size of the order and location from our warehouse which is located in 60131.
Can I pickup the items myself to avoid a delivery fee?
Unfortunately, all of our items must be delivered and picked up by our staff only.