Frequently Asked Questions
- Where are you located?
- We are based out of the O’Hare area, and we service the Chicagoland area, surrounding suburbs, and neighboring states (minimum order may apply).
- Are there different locations?
- No, We only have one location in the Franklin Park area.
- What are your office hours?
- We are open Monday-Thursday 10am-6pm (weekends are reserved for booked events).
- Is ChicagoLand Luxe Rentals and House of Thrones the same company?
- Yes, We are the same Company.
- What is your last pickup time?
- Our last pickup time is 10pm. After 10pm, it is an additional $50/hr fee.
- Do you service other states?
- We travel to neighboring states, but please note that a minimum order will apply.
- Do you all rent out linen, tablecloths, or center pieces?
- No, those items are only provided at our venue, House of Thrones.
- What items do you offer?
- We offer event décor props such as: thrones, backdrops, letter tables, balloon decor, marquee letters/numbers, pedestals, general seating options. *We do not provide full event décor.
- How much is the rental deposit?
- The rental deposit is at least 1/3 of your total. Actual Deposit is provided in your order’s rental agreement.
- Can you get your deposit back if you cancel your event?
- No, you will only receive a credit with us that you can use at a future date.
- How can I contact you?
- The best method of contact is via email at [email protected] Other methods of contact include Facebook Messaging, via text message 708-406-9319
- How can I see pricing?
- For a custom quote, please fill out a booking form with the items you’re interested in and use the comments sections to add additional questions or details regarding your inquiry.
- Some pricing is available under our Packages page of the website
Full Décor and Event Planning Services
- If I have my own venue, can you provide full décor (centerpieces, linen, sweet table, etc.)?
- Unfortunately, full décor is a service we offer exclusively at our House of Thrones Events venue (located in Galewood community in Chicago).
- How can I schedule an appointment to view your venue?
- Please send us your name, phone number, possible event date and your availability Monday-Thursday
- Do you have a showroom that I can come in and see rentals items?
- Unfortunately, we do not at this time, but you can view our items through our website or social media pages as we post event pictures.
- How can I see pricing for your venue?
- Please send us a text message at 708-406-9319 or email us at [email protected] or our current flyer is also posted on our social media pages.
- How can I book rental items?
- Please fill out a booking form: https://www.chicagolandluxerentals.com/book-now.html
- I filled out a booking form, how long should I wait before reaching out?
- We typically reply within 24 hours, but we may take up to 1-2 business days, our office is closed Friday-Sunday
- I’ve called and texted but I have not received a response, how can I get in touch with you?
- Please note when we are receiving a high volume of calls and texts, they may get buried due to the high volume. Please don’t hesitate to send a follow up text message if we have not responded within 2 business days. Please note the best method of contact is by email.
- How long can I rent items for?
- Our rentals are typically for up to 7 hours of same day rental with our latest pickup being 10pm. Depending on availability, the rental period may extended to accommodate early setup times. We can pickup next day free of charge, otherwise for a pickup time past 10pm, an after hour fee will apply (starting at $50).
- I’ve ordered from you before, but I received a different quote now that I inquired, why did the price change?
- Our prices are subject to change without notice. Prices varies depending on availability of items and availability to deliver.
- How much is your delivery fee?
- The delivery fee starts at $50, and varies on the size of the order and location from our warehouse which is located in 60131.
- Can I pickup the items myself to avoid a delivery fee?
- Unfortunately, all of our items must be delivered and picked up by our staff only.
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